Refund policy

Refund conditions for CRACheck, in accordance with Royal Legislative Decree 1/2007 and Directive 2011/83/EU.

1. Digital content and right of withdrawal

CRACheck is digital content delivered by generating the documents in your browser. Under Article 16(m) of Directive 2011/83/EU (Article 103(m) of Royal Legislative Decree 1/2007), the right of withdrawal does not apply once the supply has begun with your express consent. Generating the dossier is the act of delivery.

2. Refund for technical failure

If the software fails, we refund the full amount. Send an email to hello@solidwaretools.com within 14 days of purchase with the subject “Refund for technical failure”, your Gumroad order number or purchase email, and a screenshot or description of the error. This covers, for example:

• The generator does not load in an up-to-date browser (Chrome, Firefox, Safari, Edge).
• The licence key delivered by Gumroad is not accepted.
• The ZIP is not generated, or a PDF is corrupted or contains wrong data because of a reproducible software error.

We review the case within 5 working days. Refunds are processed through Gumroad and may take 5 to 10 working days to reach your payment method.

3. No refund for change of mind

Once the licence has been activated and the documents generated, refunds for change of mind are not accepted, for the reasons in section 1.

4. Before you buy

Take the free scope test, download the sample dossier, and write to hello@solidwaretools.com if you are not sure CRACheck fits your case.

5. Complaints

If you disagree with a decision, write to hello@solidwaretools.com with the subject “Complaint”, or contact the consumer authority of your place of residence.

Last updated: 9 October 2026